UK bank’s app down as it tries to fix problems that locked customers out of their accounts

UK bank's app down as it tries to fix problems that locked customers out of their accounts

Britain’s TSB financial institution, owned by Spain’s Banco Sabadell, took down its cellular app and on-line providers on Tuesday in an try to repair technical issues which have locked prospects out of their accounts.

The financial institution stated about 402 prospects on Sunday had been in a position to see information that they might not often see on-line, typically of so known as “linked accounts” that relations sometimes use.

TSB Chief Govt Officer Paul Pester stated he had labored for 48 hours to repair the issue however that the financial institution needed to take down each the cellular app and on-line banking once more on Tuesday. The providers must be working later right this moment, he stated.

“I am really sorry,” Pester stated in a press release. “Prospects can relaxation assured that nobody might be not noted of pocket because of these service points.”

Pester has written to every buyer to apologize.

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