KLAS ranks population health management vendors on partnering and guidance

KLAS launched its newest report on population health management vendors this time focusing on how effectively vendors did with regards to partnering and guidance serving to healthcare suppliers make the transition to value-based care.


Hospitals is not going to obtain population health success with simply know-how, in fact, and KLAS famous that attending to value-based reimbursement can even require partnering and guidance out of your tech vendors.

“Some vendors have risen to the challenge, while others have faltered following acquisitions or efforts to scale,” researchers wrote within the new report, Population Health Management, Part 1 – Partnering and guidance: The X Factors to PHM success. 


KLAS makes use of metrics to measure a vendor’s skill to associate with healthcare suppliers that embody sturdy govt relationships or proactive help, in addition to high-quality tech and sturdy integration.

The agency primarily based its separate rating for guidance as “going above and beyond partnering,” and additionally offering technique, value-based reimbursement contracting, product optimization and ongoing efficiency evaluation.

In phrases of total rating, which incorporates each the partnering and the guidance classes, right here is how the vendors fared.

  • HealthEC – 93
  • Health Catalyst – 87.9
  • Arcadia – 87.7
  • Enli – 87.4
  • Epic – 86.3
  • Lightbeam – 85.7
  • SPH Analytics – 85.5
  • Optum – 82.5
  • i2i Population Health – 81.7
  • IBM Watson Phytel – 80.7
  • Cerner – 79.4
  • Allscripts – 70.8
  • Philips Wellcentive – 70.7
  • Athenahealth – 69.4

“HealthEC, Health Catalyst, Arcadia, Enli, Epic and Lightbeam are the vendors who deliver well in both areas,” KLAS defined within the report. “Over the last year, several other vendors have seen significant decline in overall customer satisfaction.”

KLAS pointed particularly to Philips Wellcentive, NextGen Healthcare, Allscripts and athenahealth as struggling to satisfy buyer’s wants.


In a mid-December report, Frost & Sullivan discovered that PHM vendors are including synthetic intelligence and machine studying for predictive illness modeling, automated danger stratification and capabilities to determine populations that would profit from precision interventions.

Health programs together with UPMC, in the meantime, are harnessing such instruments to steadiness population health and precision drugs.

Princeton Healthcare is utilizing population health instruments to lower post-acute care bills by 12 % and inpatient utilization by 5 % in its value-based care initiatives.  

Robert Wood Johnson and NYU Langone are every enhancing their respective population health packages with platform improvements and workflow adjustments to succeed in their objectives.  


“In evolving markets like population health management, provider organizations need vendors who excel at partnering and who are also agile and strategic enough to guide customers through the market’s evolution,” stated KLAS researchers. 

Twitter: @SullyHIT
Email the author: tom.sullivan@himssmedia.com

Healthcare IT News is a HIMSS Media publication. 

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