How Cisco thinks about improving the patient experience

Today’s sufferers count on healthcare experiences that rival the shopper area’s best-of-breed experiences, with techniques that help know-how like distant consultations, fixed connectivity and location-aware cellular companies.

As a part of this, clinicians want the potential to ship higher care at the patient’s bedside in a safe digital setting, with entry to info from any location, at any time.

In 2019, extra info will probably be shared by way of cellular gadgets than ever earlier than. To survive on this fast-changing world, healthcare could have to evolve.

Mobile and linked applied sciences

“This transformation means healthcare organizations will need to focus on more mobile and connected technologies across the continuum of care,” mentioned Barbara Casey, director of healthcare and life science at Cisco. “Mobile solutions are no longer just add-ons for convenience, but essential tools for improving the patient experience and streamlining the clinical experience.”

Next-generation contact heart and patient engagement instruments can facilitate the proper form of setting that makes it straightforward for sufferers to schedule appointments, discover their manner inside a hospital, and keep linked with family members whereas receiving remedy, she mentioned.

These capabilities are made potential by way of the deployment of a platform of architectures that allow new capabilities for healthcare suppliers reminiscent of distant monitoring options, patient monitoring, medical mobility, visitor wi-fi and location-based companies, she mentioned. This linked setting creates a much less tense and extra comfy house for sufferers, she added.

“The other key aspect of the changing healthcare landscape is how clinicians are able to leverage data and technology,” Casey said. “Communication and workflow coordination among care teams can make a significant difference in the patients’ quality of care and experience. By streamlining clinician processes through the use of collaboration and mobile technology, caregivers can be more effective and efficient – improving clinician productivity, patient care and the bottom line.”

“Understand holistically what the foundational technologies are that need to be in place to implement the organization’s strategic initiatives and respective business strategies.”

Barbara Casey, Cisco

With medical mobility and improved collaboration, clinicians will have the ability to streamline care administration and care-team communication, develop telehealth companies, and save money and time discovering medical gear, she added.

“This was just one reason why Cisco partnered with Apple,” she defined. “Apple and Cisco have co-engineered solutions ensuring iOS devices perform better on a Cisco network. Additionally, iOS-based applications can be prioritized on the network ensuring iOS-based mobile clinical workflows from Cisco solution partners like Mobile Heartbeat and PatientSafe Solutions perform without network interruption or risk of disconnection from the network.”

Challenges and disruption

While digitization, the cloud and the Internet of Things carry many advantages to healthcare organizations and sufferers alike, additionally they carry challenges and disruption. This yr, the trade of information will probably be at an all-time excessive, fueling an inflow of patient experience metrics, digital care alternatives and a development in synthetic intelligence.

“Tech-savvy consumers, a proliferation of medical and consumer devices like wearables, an explosion of data, and government regulations are rapidly transforming the world of medicine,” Casey mentioned. “As wearables and connected devices make their way into regular practice, doctors, nurses and other practitioners are turning increasingly to mobile devices and big data to improve patient care and boost efficiency.”

As these cellular improvements transfer from the pilot part to scale, healthcare organizations will want to bear in mind the problem of information overload and assembly patient expectations, she added. For instance, one Cisco buyer manages 26-44 petabytes of information from EHRs alone; for one more buyer, the quantity of information they handle grows by a charge of 50 terabytes each month, she mentioned.

“Add to these challenges the critical need for security – physical and virtual – for facilities, people, devices and government regulatory requirements,” she mentioned. “The role of mobile technology is important for improving the patient and clinician experience, but how those mobile devices affect the management and security of data must be considered.”

This means the function of the healthcare CIO might want to turn into much more strategic and tackle extra management inside their group, particularly as information shifts to the cloud in the subsequent few years, she mentioned.

The foundational applied sciences

“The biggest advice we can provide to healthcare executives from both a business and technology perspective is to understand holistically what the foundational technologies are that need to be in place to implement the organization’s strategic initiatives and respective business strategies,” Casey suggested.

Be sensible about one’s present state of know-how functionality, she added. Using instruments reminiscent of HIMSS Analytics new Infrastructure Adoption Model helps with third-party validation, she mentioned.

“Seek to understand the line of business perspective and initiatives,” she mentioned. “Only then can you prioritize the automation and scalability building blocks that create true clinical mobility for clinicians and omnichannel engagement with patients.”

Also, no well being system can take up abruptly the quantity of organizational change that is wanted to fulfill all the challenges that exist at present, she concluded. “Create the roadmap and pick good partners for the journey,” she mentioned. “There will be bumps in the road and you want partners you can rely on.”

Cisco will probably be in sales space 400-101.

Twitter: @SiwickiHealthIT
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