HIMSS19 Readiness Guide: Patient Engagement and Experience

Most healthcare suppliers know outcomes enhance when sufferers are actively engaged within the methods and selections relating to their care. Engaged sufferers are extra apt to stick to therapy and restoration plans, eat medicines as prescribed and contact their suppliers if issues or issues come up.

While affected person engagement at all times has been vital, it’s much more essential right now due to advances in digital know-how and the growing calls for of sufferers for customized and frictionless healthcare experiences. In reality, in line with the September 2018 Patient Experience Study, performed by HIMSS Analytics on behalf of Spectrum Enterprise, fewer than 50 % of sufferers have been extraordinarily or very glad throughout all main factors of engagement alongside the affected person journey.
“Patients are paying more out of their pockets than ever, which causes them to think more like consumers and to demand the right services, cost transparency, and more information from their health files, including notes written by their providers in EMRs,” stated John Sharp, senior supervisor of the Personal Connected Health Alliance (PCHA), a HIMSS group devoted to healthcare innovation. “They have higher expectations of the healthcare system and the technology that enables them to be consumers – which further raises their expectations.”

Unfortunately, many suppliers are struggling to regulate to the fashionable period of affected person engagement, in line with Jan Oldenburg, a healthcare advisor and principal editor of Participatory Healthcare, revealed by HIMSS.

“We haven’t been keeping up, and they’re [patients] impatient with us,” Oldenburg stated. “And they’re voting with their feet for programs, products and providers that actually meet their needs and expectations for digital connectivity.”

HIMSS19 will characteristic instructional classes, keynote audio system and particular occasions designed to assist attendees perceive the way to enhance affected person engagement, each to enhance well being outcomes and to stay aggressive within the age of healthcare consumerism.

This information will assist attendees at this yr’s HIMSS Global Conference & Exhibition to establish apply areas the place affected person engagement will be best, in addition to the very best instruments and methods to advertise efficient engagement with healthcare shoppers.

Notable keynote audio system/thought leaders
HIMSS19 will characteristic outstanding keynote audio system and different healthcare thought leaders discussing affected person engagement traits, alternatives and challenges. Among these keynote audio system and convention session presenters are:

  • Seema Verma, Administrator, Centers for Medicare and Medicaid Services
  • Karen DeSalvo, former National Coordinator for Health IT
  • Michael Leavitt, former HHS secretary and co-founder of the CARIN Alliance
  • Aneesh Chopra, former U.S. CTO and co-founder of the CARIN Alliance

These 4 nationally acknowledged healthcare coverage leaders will function panelists within the opening keynote session (Tuesday, February 12, 8:30 a.m. to 10 a.m.) titled “Is Consumer-Directed Exchange Disrupting the Healthcare Marketplace?” This panel dialogue shall be hosted by HIMSS CEO Hal Wolf.

  • Susan DeVore, President and CEO of Premier, Inc.

DeVore heads Premier’s efforts to rework healthcare by personalizing companies for sufferers and embracing digital instruments to extend affected person engagement and enhance outcomes. Her keynote on Friday, February 15 (8:30 a.m. to 10:15 a.m.) is titled “Healing from Within: Leading Change, Inspiring Action.”

  • Adrienne Boissy, MD, Chief Experience Officer, Cleveland Clinic Health System

Boissy leads the Office of Patient Experience, designed to deal with and enhance affected person encounters with the Cleveland Clinic Health System and is writer of the e-book, Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience. She is scheduled to talk Monday at three classes of the all-day Patient Engagement & Experience Summit ($350, requires separate registration): Empathy by Design (8:35 to 8:45 a.m.) The Patient Engagement & Experience Challenge (12:25 p.m. to 12:45 p.m.)
Final Thoughts and Key Takeaways (4 p.m. to 4:30 p.m.)

Must-attend classes on partaking sufferers
Check out these and different HIMSS19 instructional classes specializing in affected person engagement-related subjects.

Remote Monitoring Shows Significant Pop Health Benefits
Tuesday, February 12 – 10:30 a.m. to 11:30 a.m., Room W315B (Session 16)
For healthcare suppliers treating individuals with persistent and pricey situations comparable to congestive coronary heart failure and COPD, affected person engagement is usually a matter of life or dying. Learn how the University of Pittsburgh Medical Center (UPMC) and the Ontario Telemedicine Network (OTN) are utilizing distant affected person monitoring to enhance affected person engagement and higher handle persistent illnesses.

Target viewers: Chief high quality officer, chief scientific transformation officer, healthcare monetary professionals, inhabitants well being administration skilled

Elevating the Patient’s Digital Experience
Tuesday, February 12 – Noon to 1 p.m., Room W311A (Session 29)
Patients now anticipate healthcare suppliers to supply the identical sort of high-quality, customized digital companies they expertise of their lives as shoppers. But too many suppliers merely aren’t measuring up, leaving sufferers pissed off, indignant and with a unfavorable notion of the supplier. This session will focus on how healthcare suppliers can study to ship frictionless, absolutely built-in experiences, define the important thing steps suppliers ought to take as a part of their digital transformation, and discover how present digital applications will be upgraded or expanded.

Target viewers: CIO, CTO, C-Suite, IT skilled

Empowerment, Activation and Engagement for Digital Health
Tuesday, February 12 – Noon to 1 p.m. Room W315B (Session 33)
This interactive presentation will introduce a brand new mannequin of affected person empowerment, activation and engagement (EAE) inside a digital well being context. The results of an interdisciplinary trade between well being and pc sciences, the EAE mannequin helps the measures more than likely to provide significant information for software program builders, clinicians and sufferers. Session attendees can discover ways to establish the essential conceptual variations between affected person empowerment, activation and engagement and by a case examine, how the mannequin is utilized in a real-world healthcare setting.

Target viewers: Advocacy group concentrate on affected person, member of the family, caregiver, scientific informaticists, R&D skilled

SMART on FHIR Integration to Improve Medication Adherence
Wednesday, February 13 – 8:30 a.m. to 9:30 a.m., Room W304E (Session 95)
Language boundaries, that are frequent in areas with numerous populations, could make it troublesome for suppliers to teach sufferers in regards to the correct means to make use of their prescribed medicines. When individuals don’t perceive directions for adhering to a drugs regime, the outcomes can embrace poor well being outcomes, pricey readmissions and sad sufferers. Attendees at this session can find out how Dignity Health, the biggest hospital supplier in California, developed and carried out a SMART on FHIR utility to supply medicine instruction by way of a devoted discharge portal.

Target viewers: Clinical informaticists, CNIO/CNO, pharmacy skilled

Creating a Digital Patient Experience Strategy from Scratch
Wednesday, February 13 – 10 a.m. to 11 a.m., Room W303A (Session 121)
Any efficient patient-experience initiative ideally begins with a transparent imaginative and prescient, technique and plan – a seemingly overwhelming course of if a corporation has few (if any) present digital instruments for sufferers. With the fitting methodology, nonetheless, a supplier group can devise and implement a method to ship a top quality digital affected person expertise. This session will focus on the methodology utilized by NYU Langone Health to achieve cross-departmental stakeholder buy-in for its affected person expertise technique and create a framework for initiative growth that targeted on the digital capabilities that meet the wants of sufferers.

Target viewers: Advocacy group concentrate on affected person, member of the family, caregiver, CIO, CTO, IT skilled

Personalize Patient Relationships and Connect Care Journeys with CRM
Wednesday, February 13 – 11:30 a.m. to 12:30 p.m., Room W208C (Session 125)
Healthcare organizations can empower sufferers by offering user-friendly cell and on-line instruments that permit them to be extra actively concerned in managing their very own well being. But to create deep private connections with sufferers, suppliers should guarantee a seamless end-to-end expertise for sufferers in addition to staff. This session will discover how buyer relationship administration (CRM) software program might help take affected person engagement to a brand new stage whereas fostering better collaboration, effectivity and productiveness throughout the group.

Target viewers: CIO, CTO, chief high quality officer, chief scientific transformation officer, client teams

Creating the Next Generation of Digital Engagement
Thursday, February 14 – 8:30 a.m. to 9:30 a.m., Room W304E (Session 198)
Patients who’re engaged in their very own healthcare usually have extra favorable outcomes. By understanding the wants of sufferers, suppliers can develop affected person expertise initiatives that maximize engagement. Novant Health representatives will clarify the advantages of patient-engagement initiatives, the way to use a affected person portal to maximise engagement and the way to design a framework for creating an efficient affected person engagement program.

Target viewers: Advocacy group concentrate on affected person, member of the family, caregiver, C-Suite, administration engineer, course of enchancment skilled

Digitizing Mental Health Support Through Internet-Delivered Cognitive Behavioral Therapy (iCBT) Technology
Thursday, February 14 – 8:30 a.m. to 9:30 a.m., Room W303A (Session 207)
Cognitive habits remedy has confirmed to be efficient in treating a spread of psychological well being points. Combined with self-directed studying, the usage of expert-developed digital instruments comparable to iCBT know-how can provide psychological well being sufferers a versatile, handy and customized help expertise. This session will element how sufferers who use iCBT know-how usually tend to full their remedy plans, how suppliers can develop clinically sound and accessible iCBT applications, and how digital behavioral well being options can be utilized to assist psychological well being sufferers who keep away from conventional types of therapy.

Target viewers: C-Suite, chief high quality officer, chief scientific transformation officer, life sciences professionals

Patient Loyalty in Healthcare: An Innovative New Approach
Thursday, February 14 – 4 p.m. to 5 p.m., Room W304E (Session 283)
How can suppliers earn and retain the loyalty of sufferers? One means is to study from and implement the very best practices of an business designed across the skill to draw and retain prospects. In this session, attendees can find out how Lehigh Valley Health Network (LVHN) mimicked the loyalty program methods utilized by retailers to extend market share in key revenue-generating companies whereas extra successfully partaking sufferers in their very own care.
Target Audience: CIO, CTO, CMIO/CMIO, client teams

Digitally Transforming Patient and Caregiver Experiences
Friday, February 15 – Noon to 1 p.m., Room W308A (Session 309)
It takes greater than the most recent linked gadgets to digitally remodel affected person and supplier experiences. Genuine transformation additionally requires designing partaking and intuitive digital experiences, gaining buy-in from a number of stakeholders, an agile and scalable IT infrastructure, and ongoing utility innovation. Hear how Cleveland Clinic created a digital transformation technique that laid the inspiration for achievement of its Distance Health program.

Target viewers: CIO, CTO, C-Suite, CMIO/CMIO

Special Exhibit Areas and Events

Patient Engagement & Experience Summit
Monday, February 11 – 8 a.m. to 5 p.m., Rosen Centre, Grand Ballroom C – Cost: $350 (requires further registration)
This all-day, pre-conference specialty program incorporates a dozen schooling classes that run from 10 minutes to a half-hour, in addition to breakfast, lunch and a number of networking alternatives. Session subjects embrace:

  • State of the Industry: Hardwiring Patient Engagement & Experience (9:45 a.m. to 10:25 a.m.)
  • Smarter Care: The AI Driven Patient Experience (11 a.m. to 11:25 a.m.)
  • Fireside Chat: Extending Empathy into the Digital Era (11:25 a.m. to 11:55 a.m.)
  • Modernizing Healthcare in Today’s Consumer-Based Economy (1:30 p.m. to 2 p.m.)
  • Virtual Reality Delivers 360 Degrees of Patient Satisfaction (3:30 p.m. to 4 p.m.)

Personalized Health Experience (new!)
Exhibit Hall A, Booth 888
Digital applied sciences are permitting suppliers to design customized experiences for his or her sufferers. This exhibit showcases the most recent merchandise from distributors addressing a spread of healthcare specialties, together with persistent illness administration and inhabitants well being. Ongoing 15- to 20-minute instructional classes concentrate on subjects comparable to:

  • Artificial Intelligence and Telemedicine (Tuesday, February 12, 10:15 a.m. to 10:35 a.m.)
  • Design a Personalized Care Coordination Strategy (Wednesday, February 13, 3:15 p.m. to 3:35 p.m.)
  • Don’t Build More HealthTech Without Asking Patients First (Thursday, February 14, 1:15 p.m. to 2 p.m.)

Innovation Live Pavilion
Exhibit Hall F, Booth 9000
Innovation Live not solely offers entry to cutting-edge, disruptive applied sciences, however it’s also possible to have interaction with a few of the main incubators for startup organizations. This is the vacation spot for like-minded attendees who’re in search of every little thing from blockchain to synthetic intelligence, from CDS to SaaS, and way more.
Sessions embrace:
PX: Aligning Tech Investments from the Outside In
Learn key findings and insights from the Patient Experience examine, performed by HIMSS Analytics. Fielded to each sufferers and suppliers alike, this examine targeted on understanding know-how impacts on affected person expertise (PX) throughout the care continuum. Findings spotlight focus alternatives for know-how investments towards what sufferers really worth.
Tuesday, February 12 – 12:44 p.m. to 1:05 p.m., Session IL06
Speaker: Theresa Dudley, Lead, Healthcare Programs, Spectrum Enterprise

Healthcare of the Future
Exhibit Hall C – Booth 5359
See, contact and strive the healthcare merchandise of tomorrow at this thrilling exhibit. This future-focused pavilion presents three days of hands-on demonstrations and a number of instructional classes, together with:

  • Using the EHR Hands-Free With Wearable Technology (Tuesday, February 12, 3:15 p.m. to 3:35 p.m.)
  • Radical Patient Engagement & the Voice Revolution (Wednesday, February 13, 2:15 p.m. to 2:35 p.m.)


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