DENVER — On-line pet-sitting and dog-walking apps are fashionable, particularly across the holidays, however a evaluation of 1 buyer’s expertise brings into query how one firm carried out its background test.
Colleen Covell mentioned she returned from her Thanksgiving trip to Hawaii two years in the past to search out her home smelling of weed.
She had employed a person from the positioning Rover to look at her two massive canines.
She arrange a gathering forward of time and mentioned she felt she may belief him.
“He introduced very effectively,” she mentioned. “He was in a go well with and in his mid-20s.”
Covell mentioned she laid out the foundations for his in a single day keep.
“On the time, I used to be a federal prosecutor and I defined that to him,” she mentioned. “No medication in the home. No consuming of any of our liquor. We mentioned, ‘That is the visitor room you’re to make use of and you aren’t to make use of our grasp bathtub.’ ”
She mentioned she believes the dog-sitter from Rover didn’t observe these guidelines. After she returned house, she discovered the Instagram profile for the sitter she employed.
“I do know that as a result of he took an image of himself in my tub in a bubble bathtub the place he had drank my bottle of pricy purple wine and was consuming it with candles lit throughout my bathtub,” she mentioned. “He had moved my tv set from my main bedroom into the toilet and put it on the bathroom and was watching the Cowboys sport. And he had moved our Sonos audio system from all around the home into the toilet.”
She mentioned she additionally discovered regarding articles of clothes in her home.
“I went as much as my mattress and I discovered ladies’s clothes on it,” she mentioned. “Very unusual issues like my bathrobe was in the course of the lounge.”
She texted with the dog-walker, however mentioned that ultimately he stopped responding.
She filed a police report and in it, the dog-walker claimed he had permission to drink her liquor. When an officer responded, she realized the person was a felon and at the moment on probation, in response to the police report.
KMGH discovered a felony menacing case involving a bodily assault on a member of legislation enforcement at Pink Rocks Amphitheatre.
The canine walker stopped responding to KMGH’s LinkedIn messages and telephone calls about this challenge after initially providing to assist present data.
Different regarding situations
A number of folks within the Denver space have posted on-line and on the Fb pages of KMGH reporters about how a lot they respect on-line dog-walking apps like Rover and Wag.
However in a handful of police and sheriff’s workplace reviews reviewed by KMGH from space businesses, different clients have encountered issues.
A Jefferson county lady informed deputies in March that $5,000 was lacking from her home after the canine walker she employed by way of Wag had entered her house. Her social safety card was additionally lacking, she mentioned.
A person mentioned he was lacking $800 in October 2017 after an individual from Rover had been in his house.
A lady’s dachshund was mauled to dying this summer time in Commerce Metropolis, Colorado when she says the canine walker from Rover was watching her canine and a mastiff on the similar house. The dachshund was killed by the mastiff, she mentioned.
Rover and Wag response
The businesses level out they’ve a whole bunch of 1000’s of completely happy clients.
Rover and Wag mentioned they do nationwide background checks, which embody searches for crime, terror watch checklist matches and the intercourse offender registry.
Wag defined its course of in an e-mail from its public relations crew, however refused to debate the difficulty on the telephone.
“Candidates are first requested to verify their identification particulars with an SSN hint throughout a spread of verified databases,” the e-mail learn. “The applicant’s authorities ID is verified utilizing a visible picture scan and cross-checked in opposition to a dwell selfie utilizing facial recognition know-how. The applicant is then requested to consent to a felony background test which features a test from the nationwide felony database (drawing from over 500 million information from 1000’s of jurisdictions extracted from state and county courthouses), a local-level county felony report on any outcomes discovered on Nationwide Legal checks, in addition to reviews from the nationwide intercourse offender registry and World Watchlist.”
The e-mail mentioned roughly 10 p.c of the candidates efficiently move the applying course of.
Wag mentioned it does a nationwide background test and digs deeper at a neighborhood stage, if essential.
Rover spokesman Dave Rosenbaum mentioned Rover has two forms of background checks, primary and enhanced. The dog-sitter can select to acquire an enhanced test, which Rosenbaum mentioned is then famous on an individual’s profile.
The fundamental test opinions the particular person’s social safety quantity, title, handle and intercourse offender standing, and conducts a nationwide felony database and terror watch checklist test, Rosenbaum mentioned.
The improved test entails somebody going to court docket — although it is unclear if it should be in-person or digital — for extra checks, Rosembaum mentioned.
He mentioned he couldn’t instantly say how Covell’s dog-walker was allowed to work in her house with a felony conviction. He pledged to offer solutions, however didn’t returned telephone and e-mail requests for extra data.
Rosenbaum mentioned that the dog-walker was beforehand faraway from the app.
Covell mentioned Rover did reimburse her for a few of the harm carried out to her house, together with a damaged image.
Rosenbaum mentioned Rover has a 24/7 belief and security crew that may assist clients and dog-walkers in an emergency. As well as, dog-walkers will be put in contact with veterinarians anytime, he mentioned.
The Higher Enterprise Bureau in Denver suggests clients not depend on on-line opinions however meet the dog-walker in particular person as Covell did. It additionally recommends calling previous clients.
“To actually get (an) correct image, you wish to personalize the expertise by really speaking to previous clients slightly than simply counting on what’s been written on the app,” mentioned Ezra Coopersmith, head of BBB investigations in Denver.
The BBB additionally lists highly-rated dog-walking, dog-sitting and dog-boarding companies on its web site.
Citadel Rock Police Officer Joe Cybert mentioned there are various kinds of background checks and clients ought to ask if native courts and arrest information are checked.
“In the event you don’t ask these questions, when you don’t perceive what database or what sources they’re checking, you don’t actually understand how by way of that background test is,” Cybert mentioned.