Southwest apologizes after agent mocks girl named Abcde

Southwest apologizes after agent mocks girl named Abcde

A Texas mother is looking a Southwest Airways employee who she talked about mocked her 5-year-old daughter’s title and posted a picture of the child’s boarding cross on social media.

Traci Redford suggested ABC affiliate KABC her daughter’s title is Abcde, pronounced “ab-si-dee.”

The incident occurred various weeks up to now when she and her daughter had been on the point of board a flight from Santa Ana, California, to El Paso, Redford suggested the station. A gate agent at John Wayne Airport seen Abcde’s title and started pointing, laughing and talking to completely different staff about Redford and her child.

“So I circled and easily talked about, ‘Hey, I can hear you, so if I can hear you, my daughter can, too. I’d admire in case you’d merely stop,’ ” she suggested the station.

She added: “Whereas I was sitting there, she took a picture of my boarding cross and chosen to place up it on social media, mocking my daughter. It was actually delivered to my consideration by any particular person who had seen it on Fb and reported it to Southwest Airways. And after two weeks of doing a correct criticism, Southwest hadn’t carried out one thing.”

Redford could not immediately be found for comment Thursday.

Southwest Airways has since apologized, saying that the social media put up is “not indicative of the care, respect, and civility” it requires of staff.

“We take good satisfaction in extending our Southwest Hospitality to all of our Prospects, which contains residing by the Golden Rule and treating every explicit individual with respect, in particular person or on-line,” a spokesman for the airline talked about in a press launch. “The put up simply is not indicative of the care, respect, and civility we depend on from all of our Staff. We now have adopted up with the Employee involved, and whereas we do not disclose personnel actions publicly, we’re using this as an opportunity to bolster our insurance coverage insurance policies and emphasize our expectations for all Staff.”

Although Abcde is an unusual title, it’s not extraordinary. In 2014, Vocativ reported that over the earlier three a few years, 328 baby women have been provided that title, 32 of whom had been born in 2009. Nevertheless when the title is entered into the Social Security Administration’s database of trendy baby names, it states that “Abcde simply is not throughout the prime 1000 names for any 12 months of supply beginning with 2000.”

Nicknames embody Ce-Ce, Sidy, Abby, Xyzzie, Aebi and Seedy, consistent with

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