Cedar View Rehabilitation and Healthcare Coronary heart, a gifted nursing facility in Methuen, Massachusetts, operated by Marquis Properly being Suppliers, was reviewing hospital discharge summaries and relied on a affected individual’s or family’s reminiscences to piece collectively a affected individual’s encounter historic previous.
Sometimes the provider group moreover acquired enter from a hospital’s exterior case supervisor, nonetheless always buying appropriate knowledge proved troublesome. After it discharged a affected individual, it had no approach to watch their subsequent encounters with the nicely being system.
Cedar View turned to vendor PatientPing, which provides real-time alerts from hospitals, emergency departments and post-acute care suppliers every time a affected individual goes by way of a transition of care. The vendor moreover supplies key medical information that is useful for placing a affected individual’s state of affairs in context, along with contact knowledge for his or her healthcare suppliers.
Distributors of healthcare alerts know-how embody ECRI Institute, Healthix and Spok. Some nicely being knowledge exchanges moreover provide kinds of medical event notifications.
MEETING THE CHALLENGE
The members of the Cedar View care workforce who’ve PatientPing alerts despatched to their desktops or texted to their telephones embody the admissions coordinator, the outside medical screener, the facility care supervisor, the social worker, the administrator and the director of nursing.
The care workforce shows the alerts all day and has found them very useful for monitoring victims, making mattress supplies and collaborating with totally different suppliers, talked about Andrea Gele, vice chairman of case administration and reimbursement at Cedar View Rehabilitation and Healthcare Coronary heart.
“When Cedar View admits a affected individual, the employees makes use of PatientPing to validate the number of the affected individual’s remaining Medicare-covered days by looking at how prolonged they’ve been inside the hospital,” she outlined. “Information from PatientPing moreover permits workforce members to reach out to providers or home care corporations from which the affected individual beforehand acquired care.”
In a single occasion, an aged, at-risk affected individual had a historic previous of frequent hospitalizations and had these days been discharged from Cedar View. Following one different hospitalization, the affected individual refused to let a home care nurse enter her home, and the home nicely being firm reported this to Cedar View.
PatientPing notifications enabled the Cedar View care workforce to see that the affected individual launched to the emergency division following a fall that left her with quite a few fractures. Cedar View then intervened and the affected individual returned to the Cedar View facility with a strong discharge plan. This direct swap from the emergency division averted an pointless readmission to the hospital.