Communications platform gains efficiencies, cuts discharge time at Avera Health

Avera Well being is a well being system based mostly in Sioux Falls, South Dakota, that serves a inhabitants of practically 1 million folks throughout 5 states by 36 hospitals, greater than 200 main and specialty care clinics, and greater than 30 senior residing services.


Till 2014, Avera’s suppliers and caregivers relied on a posh mixture of pagers and legacy telephones for communication. It wanted a quicker and simpler method to allow its caregivers to attach with one another and share affected person info.

Some suppliers and different licensed caregivers have been carrying two or three units at a time, which proved burdensome. As well as, alarm fatigue was a priority for these caregivers, so an built-in alarm system with a safe communication gadget was requested by many all through the Avera Well being system.


A multidisciplinary group, together with bedside suppliers and licensed caregivers, chosen the platform from vendor Voalte, a complete communication platform for safe textual content messaging, alarm and alert notifications, and voice calls.

Voalte Platform linked care groups utilizing a unified, patient-centric listing, changed outdated communication units reminiscent of pagers, streamlined a number of units with one system throughout all services, and built-in with current programs.


There are a selection of healthcare communications platform choices available on the market. Distributors of those applied sciences embrace LiveProcess, PatientSafe, Spok, TigerConnect and Vocera.


Avera makes use of three Voalte Platform programs. The workers for e-services (Avera’s telemedicine system), ambulatory care clinics, long-term care and hospital nursing stations use the Voalte Messenger desktop consumer.

Nursing workers, pharmacists, licensed skilled workers and others in Avera hospitals use Voalte One on shared Voalte smartphones. Nearly 1,000 suppliers in additional than 50 doctor and superior follow supplier teams use the Voalte Me app on their private smartphones.

“As a result of Avera covers such a big geographic space, doctor specialists together with cardiologists, nephrologists, psychiatrists and different physicians might have to go to as many as 55 distinctive websites,” defined Candice Friestad, RN, director of scientific informatics at Avera Well being.

“Earlier than we started utilizing Voalte Me, it was not extraordinary for physicians to make use of their smartphones to textual content in addition to maybe take of an onscreen radiology picture utilizing a private telephone and ship the picture to colleagues for session. With Voalte Platform, we now have a safe method to alternate photos.”

“As a result of physicians can assign themselves to sufferers, or roles or groups, anybody on the care group can rapidly and effectively attain the right doctor.”

Candice Friestad, RN, Avera Well being

The power to assign roles within the Voalte Listing has been notably essential in smaller services within the well being system, the place caregivers usually rotate amongst a number of features. This performance ensures that each one roles are coated and makes it clear who’s filling a given position on the present shift.

“Equally, when nurses and help workers are assigned to rooms, physicians can instantly establish and talk straight with the bedside care group,” Friestad stated. “And since physicians can assign themselves to sufferers, or roles or groups, anybody on the care group can rapidly and effectively attain the right doctor.”

Voalte Platform integrates with the Meditech digital well being file, Connexall middleware, Rauland Responder nurse name system, and Drager and Phillips displays at Avera Well being.

“4 of the ECRI Institute’s high 10 security issues for 2018 are answered by Voalte Platform integration capabilities in use at Avera,” she added. “These options embrace accessing sufferers’ EHR info, transmitting alarms from affected person monitoring gear to caregivers’ Voalte smartphones, and sending important labs on to the care group.”

Click on on web page 2 beneath to learn how the group decreased time to discharge and improved affected person care.

Be the first to comment on "Communications platform gains efficiencies, cuts discharge time at Avera Health"

Leave a comment

Your email address will not be published.