Centegra Health slashes ER door-to-doc times by 64% with specialty EHR

Centegra Health slashes ER door-to-doc times by 64% with specialty EHR

About 5 years in the past, Centegra Well being System, a three-hospital system in northwest Chicago, applied McKesson Paragon because the group’s digital well being file. This included utilizing the EHR within the supplier’s emergency departments.

However this brought on numerous points within the emergency division inside only a few weeks of go-live as a result of the EHR was not environment friendly to be used in EDs, mentioned Daniel Campagna, MD, emergency division medical director and IT director of emergency providers at Centegra Well being System.

“These inefficiencies brought on our processes to sluggish to a crawl,” he recalled. “Velocity means every little thing in emergency care, and because of the system not being aligned with the circulate of the emergency division, it brought on all of our high quality metrics to drastically endure. The inefficiencies of Paragon compelled us to return to a partial paper course of as a result of our clinicians simply could not use it.”

[Also: ConcertoHealth replaces 73% of face-to-face visits with e-consults]

Centegra Well being shortly realized it wanted an EHR developed particularly for the ED – one that would meet the calls for of the division’s distinctive setting. The well being system presently sees a mean of roughly 70,000 sufferers yearly within the emergency division throughout all three hospitals, and to greatest deal with them in a well timed method, physicians and nurses should be as environment friendly as doable.

Centegra turned to T-System, a vendor of emergency division info programs, particularly T-System EV, an emergency division digital well being file. As a result of it was developed for the emergency division, the EHR takes into consideration the distinctive points of affected person care within the division.

“T-System is geared towards speedy documentation and computerized doctor order entry, and it provides nurses the power to effectively and successfully take care of sufferers,” Campagna mentioned. “Once more, pace is the secret within the emergency division, so any documentation resolution not constructed for the division slows down processes and provides danger to what we do.”

The emergency EHR has an revolutionary means of documenting the affected person file the place it makes use of circles and backslashes to generate a narrative of the historical past and bodily examination, Campagna defined.

“It’s unimaginable how the system gives environment friendly documentation whereas additionally offering an entire image of the care the affected person acquired within the emergency division,” he mentioned. “Our physicians, nurses, PAs and techs use the system for affected person care.”

The emergency EHR is linked with the hospital’s inpatient EHR from McKesson and interfaces with a PACS system and laboratory system, importing imaging research and lab outcomes.

On account of utilizing the brand new emergency EHR know-how, the well being system has seen a 64 % discount since 2016 in its door-to-doc occasions, from a mean 67 minutes to 29.7 minutes.

“As a result of T-System features completely throughout the circulate of the emergency division, our clinicians can doc care faster, and in flip are in a position to spend extra time speaking with and caring for sufferers, as a substitute of spending plenty of time in entrance of the pc display documenting care,” Campagna mentioned.

“The documentation methodology permits our clinicians to extra effectively take care of sufferers, which reduces the general wait occasions, permitting sufferers to go from coming into the ED to seeing a doctor sooner,” he added. “And we have seen anecdotal proof of sufferers being extra glad with their care as a result of they’re seen by a doctor sooner.”

Combining superior know-how with improved triage processes has really made the most important variations in lowering the time it takes sufferers to see physicians, he added.

What’s extra, Centegra Well being has achieved a discount in its left-without-being-seen price from 2.1 % in 2016 to 1.1 % in 2018. The left-without-being-seen price is a share of the sufferers who register within the emergency division however depart on their very own volition previous to a medical screening examination from a professional supplier.

Generally they depart as a result of their ache subsides or they start to really feel higher, however usually sufferers depart as a result of the wait to see a doctor is just too lengthy. Door-to-physician occasions and inefficiencies are big drivers within the left-without-being-seen price.

“As soon as we put in T-System EV, we noticed a discount within the left-without-being-seen price as a result of we may deal with sufferers sooner,” Campagna mentioned. “This metric can be tied to how clinicians are in a position to spend extra time with sufferers and fewer time needing to doc. Once more, pace and effectivity are the most important and most important parts within the ED, and by being extra environment friendly, we are able to see sufferers sooner.”

Twitter: @SiwickiHealthITEmail the author: invoice.siwicki@himssmedia.com

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